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Service Level Management in Platform Ecosystems

dc.contributor.authorScholten, Ulrich
dc.contributor.editorFähnrich, Klaus-Peter
dc.contributor.editorFranczyk, Bogdan
dc.date.accessioned2019-01-11T10:12:25Z
dc.date.available2019-01-11T10:12:25Z
dc.date.issued2010
dc.description.abstractWith growing importance of e-service platforms, enhanced Service Level Management (SLM) concepts are required, paying respect to the service providers' autonomy as important source for value creation within a platform ecosystem. This paper proposes a highly automated SLM concept, wherein traditional direct control mechanisms are complemented by indirect mechanisms, including reputation systems, selected motivational measures and information-based guidance of each individual service-provider. The concept makes use of the ecosystems' inherent emergent and self-organizing processes and is grounded on system and control theory.de
dc.identifier.isbn978-3-88579-269-7
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/19184
dc.language.isode
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2010. Service Science – Neue Perspektiven für die Informatik. Band 1
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-175
dc.titleService Level Management in Platform Ecosystemsde
dc.typeText/Conference Paper
gi.citation.endPage119
gi.citation.publisherPlaceBonn
gi.citation.startPage113
gi.conference.date27.09.-1.10.2010
gi.conference.locationLeipzig
gi.conference.sessiontitleRegular Research Papers

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