Service Level Management in Platform Ecosystems
| dc.contributor.author | Scholten, Ulrich | |
| dc.contributor.editor | Fähnrich, Klaus-Peter | |
| dc.contributor.editor | Franczyk, Bogdan | |
| dc.date.accessioned | 2019-01-11T10:12:25Z | |
| dc.date.available | 2019-01-11T10:12:25Z | |
| dc.date.issued | 2010 | |
| dc.description.abstract | With growing importance of e-service platforms, enhanced Service Level Management (SLM) concepts are required, paying respect to the service providers' autonomy as important source for value creation within a platform ecosystem. This paper proposes a highly automated SLM concept, wherein traditional direct control mechanisms are complemented by indirect mechanisms, including reputation systems, selected motivational measures and information-based guidance of each individual service-provider. The concept makes use of the ecosystems' inherent emergent and self-organizing processes and is grounded on system and control theory. | de |
| dc.identifier.isbn | 978-3-88579-269-7 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/19184 | |
| dc.language.iso | de | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | INFORMATIK 2010. Service Science – Neue Perspektiven für die Informatik. Band 1 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-175 | |
| dc.title | Service Level Management in Platform Ecosystems | de |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 119 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 113 | |
| gi.conference.date | 27.09.-1.10.2010 | |
| gi.conference.location | Leipzig | |
| gi.conference.sessiontitle | Regular Research Papers |
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