Exploring the Motives of Citizen Reporting Engagement: Self-Concern and Other-Orientation
| dc.contributor.author | Abu-Tayeh, Gabriel | |
| dc.contributor.author | Neumann, Oliver | |
| dc.contributor.author | Stuermer, Matthias | |
| dc.date.accessioned | 2018-05-24T11:55:10Z | |
| dc.date.available | 2018-05-24T11:55:10Z | |
| dc.date.issued | 2018 | |
| dc.description.abstract | In smart city contexts, voluntary citizen reporting can be a particularly valuable source of information for local authorities. A key question in this regard is what motivates citizens to contribute their data. Drawing on motivation research in social psychology, the paper examines the question of whether self-concern or other-orientation is a stronger driver of citizen reporting engagement. To test their hypotheses, the authors rely on a sample of users from the mobile application “Zurich as good as new� in Switzerland, which enables citizens to report damages in and other issues with the city’s infrastructure. Data was collected from two different sources: motivation was assessed in an online user survey (n = 650), whereas citizen reporting engagement was measured by the number of reports per user from real platform-use data. The analysis was carried out using negative binomial regression. The findings suggest that both self-concern and other-orientation are significant drivers of citizen reporting engagement, although the effect of self-concern appears to be stronger in comparison. As such, this study contributes to a better understanding of what motivates citizens to participate in citizen reporting platforms, which are a cornerstone application in many smart cities. | de |
| dc.identifier.doi | 10.1007/s12599-018-0530-8 | |
| dc.identifier.pissn | 1867-0202 | |
| dc.identifier.uri | http://dx.doi.org/10.1007/s12599-018-0530-8 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/16463 | |
| dc.publisher | Springer | |
| dc.relation.ispartof | Business & Information Systems Engineering: Vol. 60, No. 3 | |
| dc.relation.ispartofseries | Business & Information Systems Engineering | |
| dc.subject | Citizen reporting | |
| dc.subject | Citizen sourcing | |
| dc.subject | Motivation | |
| dc.subject | Open government | |
| dc.subject | Other-orientation | |
| dc.subject | Self-concern | |
| dc.subject | Smart cities | |
| dc.title | Exploring the Motives of Citizen Reporting Engagement: Self-Concern and Other-Orientation | de |
| dc.type | Text/Journal Article | |
| gi.citation.endPage | 226 | |
| gi.citation.startPage | 215 |