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How users solve problems with presence and affordance in interactions with conversational agents: A wizard of Oz study

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dc.contributor.authorSugisaki, Kyoko
dc.contributor.editorMarky, Karola
dc.contributor.editorGrünefeld, Uwe
dc.contributor.editorKosch, Thomas
dc.date.accessioned2022-09-30T18:12:40Z
dc.date.available2022-09-30T18:12:40Z
dc.date.issued2022
dc.description.abstractIn this paper, we present a case study that investigates how users cope with the interactional problems with a multimodal agent in a real-life situation. We conducted a wizard-of-oz study on humanavatar interaction at a science fair and analysed the screen-recorded data of 127 user interactions with the help of conversation analysis. The major problems encountered by users were those of the presence and affordance of the conversational agent. Our results show that wizard-of-oz studies in the wild shed light on these more general fundamental conditions on the interaction, most prominently in the opening section.en
dc.identifier.doi10.18420/muc2022-mci-ws13-465
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/39626
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofMensch und Computer 2022 - Workshopband
dc.relation.ispartofseriesMensch und Computer
dc.subjectHuman-Computer Interaction
dc.subjectNatural Language Interfaces
dc.subjectAvatar
dc.subjectConversational Agent
dc.subjectWizard of Oz study
dc.subjectConversation Analysis
dc.subjectOpening
dc.titleHow users solve problems with presence and affordance in interactions with conversational agents: A wizard of Oz studyen
dc.typeText/Workshop Paper
gi.citation.publisherPlaceBonn
gi.conference.date4.-7. September 2022
gi.conference.locationDarmstadt
gi.conference.sessiontitleWS13: User Experience and Social Interaction with Robots
gi.document.qualitydigidoc

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