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Facilitation chatbots enhance student confidence in learning platforms

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dc.contributor.authorHaqbeen, Jawad A.
dc.contributor.authorSahab, Sofia
dc.contributor.authorIto, Takayuki
dc.contributor.editorKlein, Maike
dc.contributor.editorKrupka, Daniel
dc.contributor.editorWinter, Cornelia
dc.contributor.editorGergeleit, Martin
dc.contributor.editorMartin, Ludger
dc.date.accessioned2024-10-21T18:24:28Z
dc.date.available2024-10-21T18:24:28Z
dc.date.issued2024
dc.description.abstractThe recent development of Large Language Models (LLMs) in the last two years has enhanced the potential of creating facilitation chatbots that enhance creativity and productivity in the online community. However, the impact of facilitation chatbots on learning confidence is yet to be clearly articulated. In this study, we introduce facilitation agents that implement understanding and content-generation capabilities on learning platforms with the participation of undergraduate students. It explores the potential of LLMs to enrich pre- and post-lecture discussions by providing diverse viewpoints and stimulating engagement with lecture contents among participants. In this paper, we investigated the effect of facilitation chatbots on students' learning confidence during synchronous e-learning courses. In the control experimental study (n=80), we found that chatbots induced learning confidence most effectively, making students experience strong confidence in the learning platform, likely due to the chatbot's contextual knowledge and human touch. Our study provides insight into creating effective chatbots to enhance students' confidence, skills, benefits, and involvement in the pre- and post-learning processes.en
dc.identifier.doi10.18420/inf2024_56
dc.identifier.isbn978-3-88579-746-3
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/45217
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2024
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-352
dc.subjectLearning platforms
dc.subjectfacilitation chatbots
dc.subjecthuman-AI interaction
dc.subjectconfidence
dc.titleFacilitation chatbots enhance student confidence in learning platformsen
dc.typeText/Conference Paper
gi.citation.endPage699
gi.citation.publisherPlaceBonn
gi.citation.startPage693
gi.conference.date24.-26. September 2024
gi.conference.locationWiesbaden
gi.conference.sessiontitleGRANITE – EJEA: Europe meets Japan: Intercultural Workshop on Data Sovereignty and Generative AI: Applications, Design, Social, Ethical and Technological Impact

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