Logo des Repositoriums

Evaluation of Anticipated User Experience

Vorschaubild nicht verfügbar

Volltext URI


Text/Workshop Paper





ISSN der Zeitschrift



Gesellschaft für Informatik e.V.


User experience encompasses all the effects that the use of a product has on users - before, during and after use. But what do future users expect from a product? There are various evaluation and measurement methods to examine actual user experience. However, only a few methods allow to explore the expectations of future users before they use a product. We describe a standardized method to explore user expectations, that is supported by a web tool for efficient data collection. The method is based on a list of positive UX properties that can be configured by a researcher. Participants in a study can indicate for each property whether they expect it from the product or not. The result can be visualized via a word cloud. The same properties can be used to rate actual user experience in a classical questionnaire format. Thus, the method allows to compare user expectations with the actual user experience and helps to generate a shared understanding about the important UX properties for a product. Finally, the method was tested in a concrete evaluation project.


Oelfin, Dominik; Schrepp, Martin (2021): Evaluation of Anticipated User Experience. Mensch und Computer 2021 - Workshopband. DOI: 10.18420/muc2021-mci-ws01-363. Bonn: Gesellschaft für Informatik e.V.. MCI-WS01: Quantitative measurement of user experience. Ingolstadt. 5.-8. September 2021