Evaluation of Anticipated User Experience
| dc.contributor.author | Oelfin, Dominik | |
| dc.contributor.author | Schrepp, Martin | |
| dc.contributor.editor | Wienrich, Carolin | |
| dc.contributor.editor | Wintersberger, Philipp | |
| dc.contributor.editor | Weyers, Benjamin | |
| dc.date.accessioned | 2021-09-05T18:56:35Z | |
| dc.date.available | 2021-09-05T18:56:35Z | |
| dc.date.issued | 2021 | |
| dc.description.abstract | User experience encompasses all the effects that the use of a product has on users - before, during and after use. But what do future users expect from a product? There are various evaluation and measurement methods to examine actual user experience. However, only a few methods allow to explore the expectations of future users before they use a product. We describe a standardized method to explore user expectations, that is supported by a web tool for efficient data collection. The method is based on a list of positive UX properties that can be configured by a researcher. Participants in a study can indicate for each property whether they expect it from the product or not. The result can be visualized via a word cloud. The same properties can be used to rate actual user experience in a classical questionnaire format. Thus, the method allows to compare user expectations with the actual user experience and helps to generate a shared understanding about the important UX properties for a product. Finally, the method was tested in a concrete evaluation project. | en |
| dc.identifier.doi | 10.18420/muc2021-mci-ws01-363 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/37369 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Mensch und Computer 2021 - Workshopband | |
| dc.relation.ispartofseries | Mensch und Computer | |
| dc.subject | User Experience | |
| dc.subject | User Expectations | |
| dc.subject | Anticipated Use | |
| dc.subject | Evaluation | |
| dc.title | Evaluation of Anticipated User Experience | en |
| dc.type | Text/Workshop Paper | |
| gi.citation.publisherPlace | Bonn | |
| gi.conference.date | 5.-8. September 2021 | |
| gi.conference.location | Ingolstadt | |
| gi.conference.sessiontitle | MCI-WS01: Quantitative measurement of user experience | |
| gi.document.quality | digidoc |
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