Konferenzbeitrag
Analysis of collaborative tools usages in heterogeneous contexts.
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Datum
2006
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Verlag
Gesellschaft für Informatik e.V.
Zusammenfassung
Situations of collaborative working are more and more complex and various in organizations. Such diversification is little studied in the literature. Researches about °technologies usages° in °collaborative situations° mainly focus on specific contexts where a given group is using a specific technology. In this paper, we focus on the richness of a real world environnement of collaboration technologies' implementation, where different groups are working in various contexts (profession, localizations, tasks, etc) and using different tools. We propose a model to analyze usages and to bring with patterns in such complexity. First, we propose a brief introduction about the notion of "usage". In the second section, we present a research framework obtained by the integration of elements from different models and disciplines. The model was applied to analyze collaborative work tools usage in a French automotive company. As result, this study allowed us to map a global tools usage description, identify user groups' configurations, their needs, practices and usages.