- KonferenzbeitragIntegration of ICT in firms: what impact on their partnerships? An analysis offirms established in Luxembourg(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Leduc, Kristell; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThe aim of this paper is to analyse whether the strategic choice of making a partnership for a firm is influenced by the number of Information and Communication Technologies (ICT) the enterprise owns and uses for its activities. In order to realize this objective, an analysis has been undertaken by using data collected in 1400 firms installed in Luxembourg. We have surveyed these enterprises about their usages of ICT on one hand, and on the partnerships they have made with their main partner(s) on the other hand. The results of our model show that firms which use many ICT have a higher probability to make a partnership in comparison with firms which use only few ICT.
- KonferenzbeitragStakes of collaboration information systems: an analysis of point of view of the marketing managers in France(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Ramarotafika, Lazaniaina Lala; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasOur research aims at demonstrating the role of information system in the field of marketing. It is particularly a question of understanding the stakes of the information systems through its capacity to influence the marketing service of the big companies. With the changes of the environment, the problem of controlling commercial information emerges from both the theoretical and the practical point of views. Facing these problems the concepts of market scanning networks and sharing of information take more and more place in the management of the information system of the company. The conceptualization of this problem research hypothesis makes it possible to note the contribution of information systems in marketing. Therefore, in this study, we want to test if the information systems based on information sharing and networks can influence the commercial performance of the big companies. This method we used is called investigation by questionnaire. The results make it possible for us to identify significant influences of the market scanning and information technologies on the sales performance.
- KonferenzbeitragCollaborative features in French public e-procurement(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Assar, Saïd; Boughzala, Imed; Boughzala, Younès; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasPublic e-procurement is the use of electronic means for publishing, processing, exchanging and storing all the information related to institutional purchases and provisioning in public organizations. It requires complex technological tools which must comply with legal and organizational constraints. In this paper, we analyse cooperative aspects in public purchase processes through the detailed study and the modelling of a particular purchase procedure. The obtained model is used to identify all the stages and process steps likely to be virtualized1 through the use of electronic collaborative tools. This analysis is then the basis of a critical evaluation of five major e-procurement platforms currently used in France.
- KonferenzbeitragComposite indexes as metrics of cooperative activity(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Otjacques, Benoît; Noirhomme, Monique; Figueiredo, José; Feltz, Fernand; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThis paper proposes a method based on composite indexes to reflect the level of computer-supported cooperative activity. This approach is innovative in the sense that it extends a purely quantitative approach with some qualitative contextual elements. Indeed, the indexes integrate two basic features of the computer-supported interactions within a group: the number of occurrences and the cooperative nature of the interactions. The paper describes the design of the indexes and shows their interest with simulated cases.
- KonferenzbeitragToward developing web based support systems for enhanced trust among value web chains(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Amami, Mokhtar; Thevenot, Jaques; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThis paper explores the use of the web to build trust among value web chains. Businesses tend to concentrate on the traditional tangible elements of the supply chain and ignore the crucial importance of using the web to build, develop and enhance trust in the e-marketplace. Through an extensive literature review, the major dimensions of trust are highlighted and a more precise definition and characterization of trust are developed. Second, relevant collaboration theories for developing trust are reviewed. Based upon the proposed definition and characterization of trust and collaboration theories, a conceptual framework for enhancing trust and shared understanding among stakeholders of the web supply chain is proposed. Finally, using the conceptual framework as a reference, modules of web-based support system for enhancing trust are highlighted.
- KonferenzbeitragExperimenting with ICT-intensive public and private collaboration projects: the canadian experience(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Préfontaine, L.; Ricard, L.; Sicotte, H.; Skander, D.; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThis research examines nine ICT-intensive and innovative projects involving both public and private sectors in the delivery of public services and attempts to identify their main critical success factors (CSFs). Several respondents from both sectors were interviewed. Results show that political leadership, thorough planning and communication stand out as the first necessary conditions to the success of ICT-intensive public and private collaboration projects, assuring projects the legitimacy, the direction and the implication most needed to attain success. When reflecting on some of the major issues confronting ICT-intensive projects, research results point to political, operational and technological issues such as lack of regulatory framework, deficit of technological expertise in public organizations or problems of integration of numerous governmental information systems. Canada's overall experience with ICT-intensive public and private collaboration projects is still at the experimentation stage.
- Editiertes BuchAIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM)(2006) Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, Nicolas
- KonferenzbeitragDoes trust still matter in business relationships based on online reverse auctions?(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Charki, Mohamed Hédi; Josserand, Emmanuel; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThe Internet-driven electronic marketplace has been presented as a mean of enhancing collaboration between buyers and suppliers while generating significant advantages for both parties. Nevertheless, the introduction of online reverse auctions (ORA) in the negotiation process has been perceived as a resource that decreases inter-organizational trust, limiting the possibilities of collaboration. Online reverse auctions enable buyers to achieve tremendous financial savings through a considerable decrease in suppliers' margins and profits. Consequently, online reverse auctions are blamed for destroying buyer-supplier trust and creating distrust among suppliers toward buyers. Indeed, there is a widespread perception among suppliers that online reverse auctions are unfair since they only take buyers' interests into consideration, increasing the suppliers' suspicion of buyer opportunism. Suppliers feel that online reverse auctions tend to undermine relationships, and they feel exploited by the process, consequently reducing their level of trust in buyers. This paper focuses on the outcomes of ORA use in the business relationships of one major French retailer and its industrial suppliers. Based on a case study built upon 70 semi-directive interviews, we propose an analysis of the impact of ORA use in business relationships. We show that it is not the technology of ORA itself which is responsible for trust deterioration but the way it is used. Our results suggest three factors that would allow inter-firm trust to be maintained when using ORA: the management of ORA, the integration of qualitative criteria and the eradication of abuses related to ORA use.
- KonferenzbeitragCross-channel cooperation: a collaborative approach of integrating online and offline business models(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Kollmann, Tobias; Häsel, Matthias; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasDue to the increasing use of e-business technologies, the corresponding Net Economy has evolved into an established trade level. It is characterized by numerous entrepreneurial ventures equipped with innovative online business models. Technological advance and changes in customer behaviour implicate that the physical and the electronic trade level are increasingly used complementarily. In order to be successful on both trade levels, traditional firms and Internet-based ventures inevitably need to approach each other. In this paper, we argue that collaborative concepts represent a promising way of meeting the resulting requirements. Crosschannel cooperation enables firms to integrate online and offline business models without extending themselves beyond their own means or competencies. Building upon marketand resource-based considerations, we argue why and how cross-channel cooperation contributes to competitive advantage and propose a classification of the resulting forms of collaboration.
- KonferenzbeitragAnalysing dependencies between documentary fragments for the management of mediated communities of action(AIM 2006 – Information Systems and Collaboration: State of the Art and Perspectives (AIM), 2006) Prat, Nicolas; Zacklad, Manuel; Feltz, Fernand; Otjacques, Benoît; Oberweis, Andreas; Poussing, NicolasThis paper focuses on situations where documents serve to coordinate a distributed Community of Action engaged in a common goal-directed activity. In such contexts, a document appears as a set of fragments contributed by various authors. Furthermore, it is possible to analyse the traces of collective activity left in documents. This analysis may serve several purposes. Among other things, it may be used to understand the evolution of the cognitive and social dynamics of the community. After justifying the choice of the DofA (Documents for Action) conceptual framework, we elaborate a UML-based model of DofA. We use this model as a structure for conceptually representing traces of mediated collective activities. We pursue with the issue of dependency analysis and measurement, which leads us to propose specific dependencies in the context of DofA. We illustrate the early steps of an application to a scenario of collective writing. Finally, we discuss further research directions suggested by our approach, which analyses and measures dependencies from traces of mediated collective activity.