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Challenges and Opportunities for Prompt Management: Empirical Investigation of Text-based GenAI Users

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dc.contributor.authorPatkar, Nitish
dc.contributor.authorFedosov, Anton
dc.contributor.authorKropp, Martin
dc.date.accessioned2024-08-21T11:08:35Z
dc.date.available2024-08-21T11:08:35Z
dc.date.issued2024
dc.description.abstractGenerative AI (genAI) tools, like ChatGPT, have become popular not only with everyday users but also with Human-Computer Interaction (HCI) researchers and practitioners. Despite their rapid adoption, there is a lack of studies examining their design, particularly regarding prompt handling, organization, and management. Our empirical survey study, involving 61 genAI tool users, addresses this gap by investigating the usability and user experience of the current features of these tools. We illustrate that advanced search and labeling functionalities and innovative interface designs can significantly enhance user experience as well as aid in reflecting on sustainability when using this technology. As genAI approaches the so-called “Trough of Disillusionment” (in Gartner’s Hype Cycle terms),1 our research aims to guide the design of genAI tools toward a more pragmatic and practical fit to end-user practices, ensuring that technology adoption comes with a deeper understanding of its capabilities and offerings.en
dc.identifier.doi10.18420/muc2024-mci-ws09-155
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/44289
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofMensch und Computer 2024 - Workshopband
dc.relation.ispartofseriesMensch und Computer
dc.rightshttp://purl.org/eprint/accessRights/RestrictedAccess
dc.rights.urihttp://purl.org/eprint/accessRights/RestrictedAccess
dc.titleChallenges and Opportunities for Prompt Management: Empirical Investigation of Text-based GenAI Usersen
dc.typeText/Workshop Paper
gi.conference.date1.-4. September 2024
gi.conference.locationKarlsruhe
gi.conference.sessiontitleMCI-WS09: Workshop on Generative Artificial Intelligence in Interactive Systems: Experiences from the Community

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