Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes

Niemöller, Christina; Metzger, Dirk; Fellmann, Michael; Özcan, Deniz; Thomas, Oliver (2016): Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes. Informatik 2016. Bonn: Gesellschaft für Informatik e.V.. PISSN: 1617-5468. ISBN: 978-3-88579-653-4. pp. 753-767. Klagenfurt. 26.-30. September 2016