E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality
| dc.contributor.author | Bikfalvi, Andrea | |
| dc.contributor.author | Rosa, Josep Lluís de la | |
| dc.contributor.author | Keefe, Terence N. | |
| dc.contributor.editor | Wimmer, Maria A. | |
| dc.contributor.editor | Janssen, Marijn | |
| dc.contributor.editor | Macintosh, Ann | |
| dc.contributor.editor | Scholl, Hans Jochen | |
| dc.contributor.editor | Tambouris, Efthimios | |
| dc.date.accessioned | 2018-10-12T11:48:50Z | |
| dc.date.available | 2018-10-12T11:48:50Z | |
| dc.date.issued | 2013 | |
| dc.description.abstract | A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners. | en |
| dc.identifier.isbn | 978-3-88579-615-2 | |
| dc.identifier.pissn | 1617-5468 | |
| dc.identifier.uri | https://dl.gi.de/handle/20.500.12116/17286 | |
| dc.language.iso | en | |
| dc.publisher | Gesellschaft für Informatik e.V. | |
| dc.relation.ispartof | Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017 | |
| dc.relation.ispartofseries | Lecture Notes in Informatics (LNI) - Proceedings, Volume P-221 | |
| dc.title | E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality | en |
| dc.type | Text/Conference Paper | |
| gi.citation.endPage | 61 | |
| gi.citation.publisherPlace | Bonn | |
| gi.citation.startPage | 54 | |
| gi.conference.date | 16-19 September 2017 | |
| gi.conference.location | Koblenz, Germany | |
| gi.conference.sessiontitle | Regular Research Papers |
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