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Empowering Patients Through Conversational Agents Enhancing Participation and Personalization in Healthcare

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dc.contributor.authorNawaz, Maryam
dc.contributor.authorHelfert, Markus
dc.contributor.authorTimoney, Joseph
dc.contributor.authorAlfano, Marco
dc.date.accessioned2024-08-21T11:08:34Z
dc.date.available2024-08-21T11:08:34Z
dc.date.issued2024
dc.description.abstractHealth empowerment is referred to as the ability to make decisions about one's own health through self-awareness, goal-setting, continual monitoring and feedback. Health information technologies, which play a crucial role in helping people overcome barriers to healthcare, such as accessing health information, setting goals, and managing. While considering health technologies, conversational agents emerge as an ideal solution for addressing diverse aspects of health-related improvements, healthcare provision, ensuring 24/7 accessibility and convenience, and serving as a knowledge source for specific health needs. In this paper, the concept of digital transformation drives our mapping of the human health empowerment elements into a format that can be analyzed and acted upon using the functionalities of a dedicated conversational agent, i.e., a chatbot. We provide a mapping of health empowerment elements that results in a combined set of measurable factors of health empowerment as an outcome. This mapping is going to allow the future implementation of health conversational agents for patient health empowerment. We performed a detailed literature review of the last five years of publications that are available on multiple databases (Embase, PubMed, Scopus and Web of Science) with selected sets of research keywords. The reviewed publications were related to personal health empowerment concepts, definitions and theories and their relation with digital intervention technologies such as health conversational agents or chatbot functionalities. The result of the identified set of health empowerment elements that can be broadly classified under the categories of understanding, deciding, and acting has been analyzed. Further analysis allowed us to translate the underlying details of these three elements into conversational agent functionalities such as health knowledge, education and support, encouragement, personalized recommendations for decision-making, and health goal management and monitoring. In the future, contributions should consider the opinions of all stakeholders, including healthcare experts and individuals with health needs, involved in co-creative and participatory processes. Additionally, criteria for assessing health empowerment should be directly connected to improved health outcomes.en
dc.identifier.doi10.18420/muc2024-mci-ws03-154
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/44288
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofMensch und Computer 2024 - Workshopband
dc.relation.ispartofseriesMensch und Computer
dc.rightshttp://purl.org/eprint/accessRights/RestrictedAccess
dc.rights.urihttp://purl.org/eprint/accessRights/RestrictedAccess
dc.titleEmpowering Patients Through Conversational Agents Enhancing Participation and Personalization in Healthcareen
dc.typeText/Workshop Paper
gi.conference.date1.-4. September 2024
gi.conference.locationKarlsruhe
gi.conference.sessiontitleMCI-WS03: 2nd International Workshop on Co-Creation of Hybrid Interactive Systems for Healthcare

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