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From Hidden Care to Being Aware: Designing a Conversational Agent to Support Informal Caregivers in Seeking Assistance During Role Transition

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dc.contributor.authorWalter, David
dc.contributor.authorSteuck, Paul-Ferdinand
dc.contributor.authorDi Maria, Marco
dc.contributor.authorKnackstedt, Ralf
dc.contributor.editorKlein, Maike
dc.contributor.editorKrupka, Daniel
dc.contributor.editorWinter, Cornelia
dc.contributor.editorGergeleit, Martin
dc.contributor.editorMartin, Ludger
dc.date.accessioned2024-10-21T18:24:29Z
dc.date.available2024-10-21T18:24:29Z
dc.date.issued2024
dc.description.abstractMany countries face challenges from aging populations, leading to increased frailty and multimorbidity among the elderly. This results in higher demands for long-term care and a rising number of care-dependent individuals, compounded by a shortage of professional caregivers. These factors underscore the critical role of informal caregivers, who often experience significant physical and psychological burdens. Despite available support, many caregivers remain unaware of their roles and the assistance they can access, becoming ‘hidden’ caregivers due to the gradual assumption of their responsibilities. We introduce an AI-based conversational agent (CA) developed using the Design Science Research (DSR) approach. Our CA supports informal caregivers by facilitating their adjustment to caregiving roles and encouraging openness to external help. By integrating insights from nursing science and unlearning support, the CA promotes the discarding of outdated role beliefs and connects caregivers to care support services, thereby enhancing care quality.en
dc.identifier.doi10.18420/inf2024_67
dc.identifier.isbn978-3-88579-746-3
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/45229
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2024
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-352
dc.subjectInformal Care Support
dc.subjectConversational Agent
dc.subjectUnlearning Support System
dc.subjectEmotional Support
dc.subjectRole Transition
dc.titleFrom Hidden Care to Being Aware: Designing a Conversational Agent to Support Informal Caregivers in Seeking Assistance During Role Transitionen
dc.typeText/Conference Paper
gi.citation.endPage808
gi.citation.publisherPlaceBonn
gi.citation.startPage793
gi.conference.date24.-26. September 2024
gi.conference.locationWiesbaden
gi.conference.sessiontitleDigitale Souveränität in Hilfebeziehungen – Emotionen und Technologie im Einklang

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P352 - INFORMATIK 2024 - Lock in or log out? Wie digitale Souveränität gelingt