P353 - PVM 2024 - Projektmanagement und Vorgehensmodelle - Neues Arbeiten in Projekten – Teamarbeit neu interpretiert

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Konferenzbeitrag
Building BPM Capabilities to Foster Process Automation Initiatives Through Inter-Organizational Training
(Projektmanagement und Vorgehensmodelle 2024 - Neues Arbeiten in Projekten – Teamarbeit neu interpretiert, 2024) Kampmann, Marlon; François, Peter Alois; Plattfaut, Ralf; Coners, André
This study describes a training approach to enhance Business Process Management (BPM) capabilities through heterogeneous and inter-organizational consortia, aiding collaborative process optimization and automation. Traditional BPM education focuses on methodological and IT-related skills. However, the complexity and diversity of skills and experiences in inter-organizational settings require innovative training approaches. The research investigates how heterogeneous groups can enhance the learning experience and how leveraging varied skills and experiences can promote BPM reuse across organizations. We developed an iterative Design Science Research (DSR) based training approach, engaging six companies across different sectors and sizes to participate in a series of trainings. These sessions aimed to build BPM and digitalization competencies while encouraging the exchange of knowledge and the reuse of BPM artifacts. Preliminary findings suggest that addressing skill heterogeneity and fostering open collaboration can significantly improve inter-organizational BPM efforts.