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P221 - Electronic Government and Electronic Participation

https://dl.gi.de/handle/20.500.12116/17252
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Auflistung P221 - Electronic Government and Electronic Participation nach Schlagwort "complexity management"

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  • Konferenzbeitrag
    Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2018, 2013) Selzam, Thomas; Neuroni, Alessia C.; Riedl, Reinhard
    In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.