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- KonferenzbeitragAn Account of Research on Open Government Data (2007-2012): A Systematic Literature Review(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2020, 2013) Novais, Tharsis; Albuquerque, João P. De; Craveiro, Gisele S.Open Government Data (OGD) is a government policy that is being increasingly adopted by several countries around the world. Despite its growing acceptance, there are still several difficulties both in making OGD available and ensuring it is used effectively by society. A growing body of knowledge has been produced in the last few years in the e-government scientific community to address these problems. This paper conducts a systematic literature re-view on the question of OGD, which is aimed at outlining a knowledge base of the existing scientific literature on OGD produced in the period 2007-2012 that is available in the on-line databases of relevant scientific societies (ACM, AIS, IEEE). In doing so, the paper provides an overview of this knowledge base, and maps out the different research approaches that are being adopted to study OGD, its geographical scope and the application domain they refer to. The results indicate the need of broadening the geographic coverage of OGD studies and also of deepening the discussion of quality criteria for assessing open data.
- KonferenzbeitragA Collaborative Approach to Public Administrations Inter-organizational Business Processes Modelling(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2019, 2013) Cognini, Riccard; Falcioni, Damiano; Polzonetti, Alberto; Re, BarbaraThe paper presents a collaborative approach to the definition of interorganizational Business Processes. Applying the proposed modeling approach multiple organizations can easily reconcile local and global views. In particular, the modeling phase is based on BPMN 2.0 standard notation and it proceeds according to the following steps: (i) all organizations collaboratively derive a communication view of the process, (ii) a local communication view is automatically deduced for each organization, and (iii) each organization models its own private process taking into account foreseen local communications. The approach is supported by a user-friendly and web based tool named HawkEye that has been successfully applied to real scenarios in the e-government domain.
- KonferenzbeitragCoordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2018, 2013) Selzam, Thomas; Neuroni, Alessia C.; Riedl, ReinhardIn this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.
- KonferenzbeitragThe Relationship between Transparency and E-Government: An Empirical Support(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2021, 2013) Abu-Shanab, Emad A.E-government requires more attention from researchers to investigate the factors that predict the success of such initiative. This study used secondary data from international reports to investigate the relationship between transparency and e-government development. Two measures used for transparency: the corruption perception index (CPI) and the open budget index (OBI) and were regressed to see their prediction power for e-government readiness index (EGRI). Both relationships were significant and indicated a high prediction power of the e- government development level. Data analysis, discussion, conclusion, and future work are depicted at the end of this work.
- KonferenzbeitragBuilding Journal Excellence through Quality Reviews: How to Review a Manuscript(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2049, 2013) Bertot, John C.Journal excellence rests on at least three essential factors: 1) the journal's editorial team; 2) the strength of the research community; and 3) the peer review process. In particular, a critical review process that assesses the strengths and weaknesses of submitted manuscripts is a necessity if a journal is to publish high quality articles that are read, cited, and have an impact on both research and practice. This workshop is designed to provide attendees with insights into how to conduct useful and rigorous manuscript reviews.
- KonferenzbeitragE-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017, 2013) Bikfalvi, Andrea; Rosa, Josep Lluís de la; Keefe, Terence N.A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.
- KonferenzbeitragBenchmarking E-Government Quality - Whose Quality Are We Measuring?(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2016, 2013) Jansen, Arild; Ølnes, SveinThis paper analyses the results of several years of benchmarking of public online services in Norway. We compare these data, which are showing significant differences in measured quality between small and larger municipalities, with results from a comprehensive survey measuring citizens' satisfaction with public services. Finding that these observed differences are not supported by the user survey, we have to ask: whose quality are we really measuring? Many evaluation systems rely on similar heuristic methods, e.g. the EU's eGovernment benchmark 2012 framework, while the Danish benchmarking system has a different approach. The paper argues for a multi-dimensional approach to evaluation of public websites and gives some suggestions for this.
- KonferenzbeitragWorkshop on E-Government Journals: Meet the Editors(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2048, 2013) Scholl, Hans JochenOver the years, the academic domain of electronic government research (EGR) has developed its own core of journals, which cover the various aspects and areas of interest in EGR. While some journals apply a policy or an administrative perspective, others emphasize the information or information-systems perspective. The workshop is meant to help prospective authors understand and meet the expectations of the respective target audiences of EGR journals as well as the editorial policies of leading journals in the domain. Target Group: very broad, for example, all prospective authors of academic EGR papers.
- KonferenzbeitragWorkshop on Policy-Making as a Research Field in Complex Systems in Digital Sciences(Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2047, 2013) Deljoo, Amene; Janssen, Marijn; Wimmer, Maria A.The field of policy-making is changing driven by developments like open data, computational methods for processing data, opining mining, all combined with public engagement, social media and participatory tools. To take advantage of these development in the digital world new approaches, concepts, instruments and methods are needed which are able to deal with societal and computational complexity. This requires the knowledge traditionally find in different disciplines including public administration, policy analyses, information systems, complex systems and computer science. The aim of the workshop is to bring together researchers from various disciplines within a single workshop. This workshop will serve as a platform for exchanging ideas and initiating collaborations.