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P221 - Electronic Government and Electronic Participation

https://dl.gi.de/handle/20.500.12116/17252
Auflistung nach:

Auflistung P221 - Electronic Government and Electronic Participation nach Schlagwort "e-government"

1 - 2 von 2
  • Konferenzbeitrag
    Basic Approaches for the Evaluation of IT-Investments in E-Government: A Literature Review
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2014, 2013) Palka, Wolfgang; Gülümser, Yigitel; Jurisch, Marlen C.; Wolf, Petra; Krcmar, Helmut
    Electronic government (e-government) investments are made to help governments transform service delivery in a way that they fulfill their obligations to stakeholders in the most efficient and cost effective way. During this process, governments are under constant pressure to deliver better public services with fewer resources which necessitate the use of confidential evaluation methods for IT investments in e-government in order to guide policy and decision makers and to raise public approval. Despite a various number of evaluation methods, there is still lack of an appropriate method, which takes all perspectives and dimensions into account. The aim of this paper is to investigate the existing state of art dealing with the principle approaches of evaluation of e-government investments by following a comprehensive review of the normative literature and contributing to these works by suggesting guidelines for developing an appropriate model.
  • Konferenzbeitrag
    Evolving Government-Citizen Ties in Public Service Design and Delivery
    (Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2013, 2013) Araujo, Renata; Taher, Yehia; Heuvel, Willem-Jan van den; Cappelli, Claudia
    This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.