E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality

Abstract
A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.
  • Citation
  • BibTeX
Bikfalvi, A., Rosa, J. L. & Keefe, T. N., (2013). E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality. In: Wimmer, M. A., Janssen, M., Macintosh, A., Scholl, H. J. & Tambouris, E. (Hrsg.), Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017. Bonn: Gesellschaft für Informatik e.V.. (S. 54-61).
@inproceedings{mci/Bikfalvi2013,
author = {Bikfalvi, Andrea AND Rosa, Josep Lluís de la AND Keefe, Terence N.},
title = {E-Government Service Evaluation: A Multiple-item Scale for Assessing Information Quality},
booktitle = {Electronic Government and Electronic Participation - Joint Proceedings of Ongoing Research of IFIP EGOV and IFIP ePart 2017},
year = {2013},
editor = {Wimmer, Maria A. AND Janssen, Marijn AND Macintosh, Ann AND Scholl, Hans Jochen AND Tambouris, Efthimios} ,
pages = { 54-61 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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ISBN: 978-3-88579-615-2
ISSN: 1617-5468
xmlui.MetaDataDisplay.field.date: 2013
Language: en (en)
Content Type: Text/Conference Paper
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