Konferenzbeitrag
Breaking Barriers: Unveiling Trust Dynamics between Tangible and Graphical User Interfaces
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Datum
2024
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Verlag
Gesellschaft für Informatik e.V.
Zusammenfassung
Technology continues to play a bigger role in everyday life. With emerging technologies (i.e., ChatGPT), people feel increasingly alienated by the complexity of such technologies. In this context, trust in new systems is not always given. By designing a tangible system, we address this issue and investigate whether users have more trust in a tangible user interface compared to a graphical user interface. Furthermore, we investigate whether the semantics of an interface (i.e. its appearance as a button or a padlock) impacts user trust. We conducted a user study in which participants were asked to interact with a simulated firewall software through different combinations of physicality and appearance of interfaces. Our results reveal a conditional effect of the interface physicality on user trust. Moreover, we found no evidence that the different appearances of the interface (button vs. key with lock) impact user trust.