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Comparative analysis of AI facilitator impact in online discussions: A cross-cultural study

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dc.contributor.authorSahab, Sofia
dc.contributor.authorHaqbeen, Jawad A.
dc.contributor.authorIto, Takayuki
dc.contributor.editorKlein, Maike
dc.contributor.editorKrupka, Daniel
dc.contributor.editorWinter, Cornelia
dc.contributor.editorGergeleit, Martin
dc.contributor.editorMartin, Ludger
dc.date.accessioned2024-10-21T18:24:28Z
dc.date.available2024-10-21T18:24:28Z
dc.date.issued2024
dc.description.abstractAI chatbots are helpful in facilitating group discussions in online forums while enhancing users’ engagement and interaction. However, whether the AI chatbot as a facilitator influences users to express their opinions may depend on factors such as users' social presence, knowledge on discussion topics, and their desire to express their opinions. The effectiveness of social qualities of agents in collecting various opinions across different cultural contexts in online discussions needs further research. This paper investigates the effect of facilitation chatbots in collecting various opinions in two countries with distinct socio-cultural and economic backgrounds, Afghanistan and Japan. In an experimental study (n=32), we found that chatbots significantly impact discussion development with groups knowledgeable about the discussion topic (vs. less knowledgeable individuals). Additionally, self-disclosure, influenced by specific social contexts, encourages users to post their opinions more freely, affecting levels of social presence and opinion expression in chatbot-assisted online forums. Our findings provide a basis for designing tools that enhance idea development in online communities with distinct socio-cultural and economic backgrounds.en
dc.identifier.doi10.18420/inf2024_59
dc.identifier.isbn978-3-88579-746-3
dc.identifier.pissn1617-5468
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/45220
dc.language.isoen
dc.publisherGesellschaft für Informatik e.V.
dc.relation.ispartofINFORMATIK 2024
dc.relation.ispartofseriesLecture Notes in Informatics (LNI) - Proceedings, Volume P-352
dc.subjectOnline platforms
dc.subjectfacilitation chatbots
dc.subjecthuman-AI interaction
dc.subjectethnographic studies
dc.titleComparative analysis of AI facilitator impact in online discussions: A cross-cultural studyen
dc.typeText/Conference Paper
gi.citation.endPage725
gi.citation.publisherPlaceBonn
gi.citation.startPage715
gi.conference.date24.-26. September 2024
gi.conference.locationWiesbaden
gi.conference.sessiontitleGRANITE – EJEA: Europe meets Japan: Intercultural Workshop on Data Sovereignty and Generative AI: Applications, Design, Social, Ethical and Technological Impact

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