Zeitschriftenartikel
Eliciting and Modeling Business Process Stories
Vorschaubild nicht verfügbar
Volltext URI
Dokumententyp
Text/Journal Article
Zusatzinformation
Datum
2018
Autor:innen
Zeitschriftentitel
ISSN der Zeitschrift
Bandtitel
Verlag
Springer
Zusammenfassung
Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.