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Eliciting and Modeling Business Process Stories

Kurzanzeige
dc.contributor.authorSimões, David
dc.contributor.authorAntunes, Pedro
dc.contributor.authorCarriço, Luis
dc.date.accessioned2018-05-24T11:54:51Z
dc.date.available2018-05-24T11:54:51Z
dc.date.issued2018
dc.description.abstractMost business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.de
dc.identifier.doi10.1007/s12599-017-0475-3
dc.identifier.pissn1867-0202
dc.identifier.urihttp://dx.doi.org/10.1007/s12599-017-0475-3
dc.identifier.urihttps://dl.gi.de/handle/20.500.12116/16456
dc.publisherSpringer
dc.relation.ispartofBusiness & Information Systems Engineering: Vol. 60, No. 2
dc.relation.ispartofseriesBusiness & Information Systems Engineering
dc.subjectBusiness process modeling
dc.subjectModeling tools
dc.subjectOrganizational storytelling
dc.subjectProcess stories
dc.titleEliciting and Modeling Business Process Storiesde
dc.typeText/Journal Article
gi.citation.endPage132
gi.citation.startPage115

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BISE 60(2) - April 2018