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Information System Maintenance Costs: The "in-between" Challenge

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2010

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Geselllschaft für Informatik e.V.

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Many of today’s information system products (ISPrs) have a small customer base of maybe five to ten or twenty customers. This puts the vendors into a dilemma. The ISPrs share much of the complexity of mass products, but the vendors cannot afford similar maintenance cost structures. This paper provides guidelines for vendors in such a dilemma. Therefore, it analyzes how the ISPr product version management influences support and upgrade development costs.

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Haller, Klaus (2010): Information System Maintenance Costs: The "in-between" Challenge. Softwaretechnik-Trends Band 30, Heft 2. Bonn: Geselllschaft für Informatik e.V.. PISSN: 0720-8928. Berichte aus den Fachgruppen und Arbeitskreisen - FG SRE: Bericht und Beiträge des gemeinsamen Workshops Software-Reengineering und Design for Future vom 3. - 5. Mai 2010 in Bad Honnef

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